Empleo
 
 
Especificaciones del Puesto
 
Puesto

Operations Manager Call Center

Código   15960002
Fecha   20-10-2016
Empresa   Confidencial  ()
Actividad   Empresa lider en telecomunicaciones. Dedicado a dar el mejor servicio a clientes nacionales e internacionales.
Dirección   Avenida 27 de Febrero #269,
Piantini, Santo Domingo
Republica Dominicana
Persona contacto   Louann Gonzalez
 
 
Area principal  

Telecomunicaciones

Ciudad  

Santo Domingo

País  

República Dominicana

Descripción   Effective management of multiple campaigns to develop and maintain a tactical account plan. Assist in developing strategic operational plans for optimum results, e.g. setting goals and objectives. Assist in the development of strategy and be responsible for implementing and translating that strategy into tangible actions for the team. Establish and maintain a positive team atmosphere in which your team feel supported. Develop performance objectives with the associates, clearly articulating responsibilities and expectations. Encourage staff to suggest ways to improve services. Listen to their ideas and acknowledge their points of view. Create an atmosphere that allows the associates to discuss issues and find solutions together. Set clear goals that provide people with clear actionable performance standards Manage individual subordinates’ performance based on agreed set of objective by providing timely performance feedback and taking disciplinary action when necessary. Provide strong leadership to staff by creating a positive work environment Communicate company vision and overall sales objectives to reps and how they personally contribute to the company’s success. Manage employees with a sense of integrity, creativity, fairness and assertiveness.
Requisitos   Minimum 2 to 4 years Management experience Thought Leadership Strong organizational, administrative and time management skills Demonstrated success in achieving and exceeding goals and quotas. Excellent oral/written communication, presentation, negotiation, organizational skills. Proficient in Microsoft Excel, Word and Access.
Indispensable     Requiere residencia actual en República Dominicana
ISCO   Personal de dirección y alta gerencia, grupo 1
 
Condiciones laborales
 
Contrato   Indefinido / Fijo
Jornada   Completa
 
Situación
 
Solicitudes
  Este puesto ha recibido 25 solicitudes
Mensajes
  Este puesto ha recibido 3 mensajes
 
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