Empleo
 
 
Especificaciones del Puesto
 
Puesto

Call Center Supervisor

Código   16047489
Fecha   05-11-2016
Empresa   Confidencial  ()
Actividad   Outsourcing
 
 
Area principal  

Atención al Cliente

Otras áreas   Administración, Atención al Cliente, Ingeniería Industrial, Servicio/Soporte Técnico, Telemarketing, Help Desk
Ciudad  

Santo Domingo

País  

República Dominicana

Descripción   - Supervises telephone operators.
- Acts as a source of information and answers operator/agents questions, assigns tasks, follows up and gives instructions as necessary.
- Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents.
- Carries out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency.
- Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job.
- Compiles and maintains lists of key and on-call schedules personnel, and ensures all lists are available to operators for use as required.
- Prepares and directs scheduling, monitors operators’ attendance, schedules shifts breaks as necessary.
Requisitos   - 3+ years of Call center experience
- Superb English Level (oral and written skills).
- Leadership Skills / Team Management
- Customer Service Skills.
- Team Work oriented.
- Results oriented
- Able to maintain a professional relationship with the client.
- Proactive.
- Focused.
- Ability to multitask.
- Excellent communication abilities
- Strong organizational skills.
- Attention to details.
- Basic Computer Knowledge.
Indispensable     Nivel académico de Estudiante Universitario
  2 ó más años de experiencia
  Inglés: dominio del idioma (nativo ó 2do. idioma)
  Requiere residencia actual en República Dominicana
  Responder, en el formulario de envío de CV, las siguientes 3 preguntas:
    •  1   ¿Do you have experience as a Supervisor or Team Lead?
    •  2   ¿How would you rate your English level in a scale from 1 to 10 (10 being the highest)?
    •  3   ¿What are your salary expectations?
Preferible     21 a 40 años de edad
ISCO   Técnicos y profesionales nivel medio, grupo 3
 
Condiciones laborales
 
Contrato   Indefinido / Fijo
Jornada   Completa
Salario   To be discussed
Beneficios   •Corporate Gym Membership
•Private Health Insurance
•Food Subsidy
•Fully paid courses and certifications
•Growth Opportunities
•Corporate Career Plan
•Great Work Environment
•Referral Bonuses
•Corporate Courier Membership
•Loan Facility
And much more!
 
Situación
 
Solicitudes
  Este puesto ha recibido 35 solicitudes
Mensajes
  Este puesto ha recibido 3 mensajes
 
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